TRACKING YOUR PACKAGE
To track your UPS package, click here.
IO's preferred shipping carrier is UPS.
UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. All product packages must be shipped to a secure U.S. street address. IO is not responsible for lost or stolen packages. In the event you have an issue with delivery, you may submit a claim to UPS here.
For all orders that require shipping to an international address, including Canada, the purchaser must arrange for their own UPS or FedEx pick-up. Please contact an INTERNATIONAL ORANGE Team Member at 415.563.5000 or email@example.com for further information and to schedule your international package pick-up.
Business days for online processing: Monday through Friday, excluding U.S. federal holidays.
INTERNATIONAL ORANGE Gift Certificates are shipped regular U.S. Mail for no additional charge to purchaser. Preferred shipping for Gift Certificates is available.
All other orders are shipped via UPS Ground, except orders which have requested expedited delivery.
Order fulfillment at INTERNATIONAL ORANGE occurs Monday through Friday (excluding U.S. federal holidays). Orders received Monday through Friday are usually processed the same day or by the end of the next business day. Orders received on Saturday or Sunday are usually processed on Monday or by the end of business day Tuesday.
Any order received after 2pm PST will be processed the following day. Within the Bay Area, UPS Ground or USPS generally takes 1-2 business days, but depending on their processing, can take 3-5 business days. Remote locations can take up to 7 business days or more.
If you would like to estimate how long it will take to receive your package, click here.
LOST OR STOLEN PACKAGES
Product orders are shipped via UPS Ground, NO signature required. Please ensure you have selected a secure delivery location. IO is not responsible for packages that are lost or stolen. In the event that you have selected a delivery location from which a package has been stolen, you may use UPS tools to report this issue. UPS information is located here.