All in-spa and online promotional discounts, sales and coupon codes cannot be used on the following: IO Gift Certificates, IO Essential Prebundled Packages, In Fiore, Josh Rosebrook, and Vintner's Daughter.
Online purchases must be paid via credit card, online, during time of purchase. No gift certificates or funds on file can be used to complete online purchases.
Code discounts can be used online only towards full priced services and retail purchases unless otherwise specified in the offer; gift certificates can be redeemed at IO Spa in Marin, during business hours, 7 days a week; cannot be used on gratuities or combined with other offers or spa specials including specially priced packages; excludes In Fiore, Josh Rosebrook, and Vintner's Daughter. Also excludes IO Oncology Massage, and already-discounted spa packages and series packages. Online orders for gift certificates and retail product may not be used or picked up in spa on the day of purchase. Spa specials, gift certificates and online orders are processed by hand, Monday - Friday. Orders placed Sunday - Thursday will be processed the following day. Orders placed Friday and Saturday will be processed the following Monday. Gratuities are not eligible for discount codes. When a discount code is used for a service, the gratuity is calculated on the full price of the service.
Special seasonal discounts (holiday specials, mother's day specials, summer sales, etc) are not applicable on prior purchases. They are valid from the date they are posted and sent to the VIP customers until the expiration date.
If you’ve forgotten to key the special discount code (seasonal and specials), please place your order again WITH the code, and email email@example.com to cancel your previous, full-price order. IO is unable to give price adjustments or partial refunds on any online orders.
VIP Specials are for the specific service defined in the offer. For select services, and based on time and technician availability, upgrades and changes may be made at time of booking for additional cost.
VIP Specials and Gift Certificates are valid for value of the offer at the time of purchase. Prices of services and products are subject to change and additional costs may apply if there is an increase in price after time of issue.
Available for use at IO Spa in Marin; non-refundable; cannot be used to purchase goods or services online at internationalorange.com. May not be used in spa on the same day of purchase, please allow 24 hours for your order to process. Gift Certificates and online orders are processed by hand, Monday - Friday. Orders placed Sunday - Thursday will be processed the following day. Orders placed Friday & Saturday will be processed the following Monday.
VIP Specials and Gift Certificates are valid for value of the offer at the time of purchase. Prices of services and products are subject to change and additional costs may apply if there is an increase in price after time of issue. Full price gift certificates may be redeemed in conjunction with select in spa promotions.
Available for use at IO Spa in Marin (except when expressly not offered at a location). Packages and series specials are non-refundable.
We do not accept Spa Wish Gift Cards or Spa Finder.
Products purchased from internationalorange.com, must be returned to the webshop at International Orange postmarked or returned within 30 days of purchase. We can only accept refunds and returns for unopened/unused/unworn items purchased from internationalorange.com. New, Unopened, Unworn merchandise, accompanied by a receipt, can be returned for STORE CREDIT ONLY within 14 days of purchase.
All Gift Certificates, Packages, Series and Spa Specials are non-refundable. For detailed information on how International Orange handles your refund, please see our FAQs.
Product orders are shipped via UPS Ground, NO signature required. Please ensure you have selected a secure delivery location. IO is not responsible for packages that are lost or stolen. In the event that you have selected a delivery location from which a package has been stolen, you may use UPS tools to report this issue. UPS information is located here.