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IO SPA POLICIES TO KEEP US ALL SAFE

We appreciate our clients, staff and community and have initiated protocols for our spa and retail space. Please return to this page each time you plan to visit us for important updates and changes.

Update: Friday, December 18

HOURS FOR IO MARIN

HOURS
 
Mon, Tues, Wed: CLOSED
Thurs: OPEN 10-4
Fri: OPEN 11:30-7
Sat, Sun: OPEN 10-4

* Check back frequently for announcements and updates

MASSAGE SERVICES

In adherence to the restrictions from the State and County*, massages can be performed indoors for medical purposes. Clients will be asked to indicate that they have been referred by a medical professional when they fill out the online intake form.

* Recently the California Department of Public Health, Essential Services Inquiries clarified the definition of medical massage by stating the following: "Medical Massage is massage that is done based on a referral from a doctor or chiropractor. Medical Massage can be done indoors as it is considered essential as healthcare and therefore not under personal services. There is no requirement that it be in a medical office, only that it be done based on a referral from a doctor or chiropractor.”

• IO Signature Massage: 60 minutes $150, 90 minutes $215
• IO Deep Tissue Massage: 60 minutes $160, 90 minutes $230
• IO Prenatal + Postnatal Massage: 60 minutes $160, 90 minutes $230
• IO In Fiore Massage: 60 minutes $170, 90 minutes $235

MASSSAGE ENHANCEMENTS
An enhancement may be added to your massage service for an additional fee. Please select at time of booking. You may choose between:
• In Fiore Body Balm: $20
• IO CBD + Arnica Therapeutic Boost: $25

FACIAL SERVICES

During the period of the Stay at Home order (December 8 - January 4 TBD), we unfortunately cannot offer appointments for Facial Services. Please keep in mind that you may still purchase Gift Certificates for your Holiday Giving, but bookings for Facials will not resume until Stay at Home order is lifted.

PROTOCOLS

We are following very strict and careful protocols to keep our clients and staff safe.

Masks Are Required
We require everyone in our space to wear a face covering. Our therapists will be wearing face shields and/or face masks, clean aprons and gloves where appropriate during your entire treatment.

 

Sanitization
We have allowed extra time and will be conducting a lengthy and detailed sanitization process for our treatment rooms between each client. Common areas will be sanitized regularly throughout the day and every night after the spa closes.

 

Together… But 6 Feet Apart
Physical distancing protocols enforced throughout the entire spa and retail space.

 

Hand Sanitizer
IO will be providing hand sanitizer throughout the space for your use.

 

HEPA Air Filters
IO has HEPA air filters as part of the central air systems as well as additional air purifiers in each treatment room. For added air circulation we are opening our treatment room doors and have added curtains for privacy.

 

Electronic Intake Forms
Prior to your visit to IO, you will complete a secure + online intake form from the comfort of your home. 

 

Wellness Checks
Wellness Checks for Staff and Clients upon entering space, including temperature checks.

BOOK AN APPOINTMENT

Marin location is currently open for massage appointments and our retail boutique is open for your skin care and gifting!

Request an Appointment

PREPARING FOR YOUR APPOINTMENT

• Please complete our online intake form and COVID19 questionnaire and release forms. IO will text/email the intake link to you after finalizing your appointment.

• Please arrive 10 minutes before your appointment time to get checked in and changed before your appointment (we will only let clients in to the space at that time).

• Make sure you have your mask ready!

WHAT TO EXPECT UPON ARRIVAL

Things will look a little different, but we are doing everything we can to ensure the experience you have is still the calming and restorative wellness of IO.

• We will ask you to arrive 10 minutes before your appointment to check in and get changed.

• Before you enter the space, we will ask you a few health questions and check your temperature.

• You will be led directly by your therapist to your service room and will change in your respective room.

• Indoor service rooms will benefit from additional air circulation by leaving the doors open. A curtain will be added for privacy. 

• You will be required to wear a facial covering at all times unless asked specifically to remove for a treatment.

AVAILABLE FACILITIES

As we progress through the phases of opening, in conjunction with State and County guidance, certain amenities will not be available initially. 

• Showers, saunas and steam rooms will not be open to clients at this time.

• Restrooms will be available for spa clients only.

• Regretfully, we will be unable to provide our communal refreshments in the lounge area at this time. We will offer clients water or tea at the Front Desk upon their departure.

• Social distancing and facial masks are required in all areas of the spa and retail areas.

• Clients will remain in designated areas except during time in the retail boutique.

CONTACT US

Still have a question? Please let us know.

IO MARIN (415) 563-5000