To our Dear IO Clients,
It is with tremendous heartache, but also abundant hope, that I announce that I have decided to close the IO San Francisco location permanently. After eighteen years in San Francisco, this has been an extremely painful decision, but necessary. As we all have experienced in our own ways, the last seven months has seen our lives - and world - turned upside-down.
The conditions surrounding the pandemic and the six-month mandated closure have made the challenges of reopening and building back 2 locations insurmountable. For IO to survive and to secure its future, we must streamline the business and its resources, focusing on the Marin location where we have the most potential for long-term success.
This decision to let go of a long and extraordinary history in San Francisco feels heavy right now, but I’m determined to continue this journey. I am hopeful for a long and successful future for IO and for our entire industry. Together, we create environments, relationships and resources for wellness, well-being, and transformation.
I invite all of our loyal clients to join us for their wellness experience at IO Marin at Marin Country Mart in Larkspur. We are currently up and running, offering both massage and skincare services, and many of our SF employees have transitioned their work there. For those clients who hold gift certificates intended to be used in San Francisco, please refer to our FAQ for more information.
And as I often say, IO SF was my “first baby” and I am incredibly grateful to all of YOU who made IO San Francisco a truly special place.