NO RETURNS OR EXCHANGES on opened, used or worn merchandise.
New, Unopened, Unworn merchandise, accompanied by a receipt, can be returned to the location from which it was purchased for STORE CREDIT ONLY within 14 days of purchase.
RETURNS AND REFUNDS BY MAIL
Products purchased from internationalorange.com must be returned to the SHOP at INTERNATIONAL ORANGE. We can only accept refunds and returns for unopened/unused items purchased from internationalorange.com. IO Gift Certificates are non-refundable.
All refunds and returns must be made within 30 days from PURCHASE date. Refunds are made in the original form of payment and are issued to the original purchaser.
Purchases originally bought with a Gift Certificate are credited to the gift recipient in the form of online store credit (an IO Gift Certificate) for the value of the product(s) returned. The Gift Certificate will be sent to the gift recipient's shipping address upon receipt of the return.
If you require further assistance, please email us directly at firstname.lastname@example.org or call us at 415.563.5000 Monday - Friday, 10AM to 6PM PST.
RETURNS BY MAIL
We'll gladly accept returns for any internationalorange.com products upon receiving your items within 30 days of the PURCHASE date. We regret that we do not refund original shipping costs with the return.
Please follow the instructions below:
Send us a request to return your unused/unopened products via email at: email@example.com or call us at 415.563.5000.
Once we receive your package we will credit the original credit card used for purchase within 5 business days.
Shipping costs are not refunded unless the return is due to an internationalorange.com processing error. Products must be returned no later than 30 days from the PURCHASE date.
RETURN REFUNDS AND CREDITS
We'll issue you a full refund to your credit card for the price of any unopened/unused item that you return, if your return is received within 30 days of the PURCHASE date. We regret that we are unable to refund original shipping costs.
If you are returning unopened/unused product received as a gift, we will issue the refund directly to the purchaser in the original form of payment.
We DO NOT accept returns of IO SPA/YOGA Gift Certificates, which are redeemable only at INTERNATIONAL ORANGE, Fillmore Street, San Francisco.
It can take up to 30 business days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. Please note that your financial institution could take approximately seven business days to reflect this transaction.
If you have any questions about your return, please contact Customer Service at 415.563.5000.
RETURNING AN ORDER TO THE SHOP AT INTERNATIONAL ORANGE
Visit the SHOP at IO and return your online purchase within 30 days of the PURCHASE date. An IO Spa Coordinator will process your return and issue you an IO SPA/YOGA Gift Certificate.
Please ensure that you bring a copy of your online receipt, along with the unopened/unused item that you wish to return.
Please note that we DO NOT offer exchanges for returned products at this time.