For the one who loves to be well > Purchase a Gift Certificate

Exclusive offers on top-rated treatments and best-selling products > Specials

 

FREQUENTLY ASKED QUESTIONS

Where is International Orange located?

International Orange has two locations. Our flagship spa is located in San Francisco, and our second location is located in Marin County at the Marin Country Mart.

San Francisco: 2044 Fillmore Street | 2nd Floor | San Francisco, CA | 94115

Marin Country Mart: 2421 Larkspur Landing Circle | Suite 43 | Larkspur, CA | 94939 

How can I purchase a gift certificate?

The simplest way to order an International Orange gift certificate is to purchase directly through our website here, purchase an IO gift certificate online or you may also:

  • Visit IO Spa in San Francisco or Marin Country Mart
  • Call 415.563.5000

How do I redeem my gift certificate?

IO Gift Certificates are redeemable for International Orange Spa services. Full priced gift certificates are valid towards in-store product purchases.

PLEASE NOTE: Gift Certificates and online orders are processed by hand, Monday - Friday. Orders placed Sunday - Thursday will be processed the following day. Orders placed Friday & Saturday will be processed the following Monday. International Orange Gift Certificates are non-refundable and cannot be redeemed online.

What will the emailed gift certificate look like?

If you select the option to email a gift certificate or spa special to a friend, below is an example of the email that they will receive.

Do you have a printable gift certificate?

We offer our customers the option to print out a hard copy of an International Orange gift certificate.

PRINT AN IO GIFT CERTIFICATE

How much does International Orange charge for shipping?

International Orange offers free UPS ground on all retail orders $50 or more.  Orders of $49.99 and less are shipped via UPS Ground for $9.95. UPS Ground packages take 5-7 business days for customers to receive their orders.

Can I get a tracking number for my online purchase?

International Orange will provide all UPS orders with a tracking number via the e-mail address used during purchase. The tracking number will be sent before the order has been shipped. Please allow 24 hours for your tracking information to update.

How long does it take for my order to arrive?

Customers who choose to have the gift certificate mailed are shipped regular U.S. Mail for no additional charge to the purchaser. You may also email the recipient the gift certificate at no additional cost.

All other product orders are shipped via UPS Ground, except orders which have requested expedited delivery (additional charge will apply).

PLEASE NOTE: Order fulfillment at International Orange occurs Monday through Friday (excluding U.S. federal holidays). Orders received Monday through Friday are usually processed the same day or by the end of the next business day. Orders received on Saturday or Sunday are usually processed on Monday or by the end of business day Tuesday. Any order received after 2PM PST will be processed the following day. Within the Bay Area, UPS Ground generally takes 1-2 business days. Remote locations can take up to 7 business days or more.

Does International Orange ship internationally?

For all orders that require shipping to an international address, including Canada, the purchaser must arrange for their own UPS or FedEx pick-up. Please email our web team at web@internationalorange.com for more information.

International Orange does ship to Alaska, Hawaii, and Puerto Rico. 

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Can I order International Orange products online from outside the U.S.?

International Orange currently does not accept online orders from outside the U.S. However international orders can be made by contacting our web team at web@internationalorange.com.

For orders that require shipping to an international address, including Canada the purchaser must arrange for their own UPS or FedEx pick-up.

What is the International Orange return policy?

Products purchased from internationalorange.com, must be returned to the webshop at International Orange. We can only accept refunds and returns for unopened/unused items purchased from internationalorange.com. All Gift Certificates and Spa Specials are non-refundable.

Where do returned products need to be sent?

Please send your unused/unopened return product, along with a copy of your original receipt to:

International Orange
ATTN: Returns
2044 Fillmore Street, 2nd Floor
San Francisco, CA 94115

How does International Orange handle damaged goods?

Items that arrive damaged must be returned to International Orange and upon receipt of damaged goods, new items will be sent. If a customer wants replacement items immediately, customer credit card will be charged and then refunded upon receipt of damaged goods.

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Is sales tax charged for International Orange online purchases?

Only orders shipped to or within California pay sales tax, which is 8.5% - sales tax is not charged on shipping and handling fees. Application of sales tax may be subject to change.

Are prices subject to change?

Product price is subject to change occasionally and without warning. We apologize in advance for any inconvenience this may cause.

Who should I contact with questions about my online order?

Please send all website and web order related questions to web@internationalorange.com. A webshop team member will respond within 24 hours.

What retail brands are excluded from all in spa and online promotional discounts, coupon codes, and sales?

Due to requests from brands all in spa and online promotional discounts, sales and coupon codes cannot be used on the following brandsGressa Skin, May Lindstrom, Vintner's Daughter, and goop.

What exclusions apply to promotional discounts and coupon codes?

Spa specials and memberships are excluded from all discounts and coupons.

What are the terms and conditions for Spa Specials, Gift Certificates, and Promotions?

Please see our terms and conditions here.

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