For the one who loves to be well > Purchase a Gift Certificate

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Where is International Orange located?

International Orange has two locations. Our flagship spa is located in San Francisco, and our second location is located in Marin County at the Marin Country Mart.

San Francisco: 2044 Fillmore Street | 2nd Floor | San Francisco, CA | 94115

Marin Country Mart: 2421 Larkspur Landing Circle | Suite 43 | Larkspur, CA | 94939 

How can I purchase a gift certificate?

The simplest way to order an International Orange gift certificate is to purchase directly through our website here, purchase an IO gift certificate online or you may also:

  • Visit IO Spa in San Francisco or Marin Country Mart
  • Call 415.563.5000

When purchased online, the Gift Certificate is charged to your card immediately. When one chooses to have it mailed via UPS or USPS, International Orange then takes care to process the gift certificate by hand and is then placed in the mail. Please note that UPS and USPS can have processing delays andit may take 3-5 business days to arrive within the Bay Area.

Gift Certificates (even when discounted during special promotions) are available for use in both Spa locations, 7 days a week, during business hours!

How do I redeem my gift certificate?

IO Gift Certificates are redeemable for International Orange Spa services. Full priced gift certificates are valid towards in-store product purchases.

PLEASE NOTE: Gift Certificates and online orders are processed by hand, Monday - Friday. Orders placed Sunday - Thursday will be processed the following day. Orders placed Friday & Saturday will be processed the following Monday. International Orange Gift Certificates are non-refundable and cannot be redeemed online.

What will the emailed gift certificate look like?

If you select the option to email a gift certificate or spa special to a friend, below is an example of the email that they will receive.

Do you have a printable gift certificate?

We offer our customers the option to print out a hard copy of an International Orange gift certificate.


How much does International Orange charge for shipping?

International Orange offers free UPS ground on all retail orders $50 or more.  Orders of $49.99 and less are shipped via UPS Ground for $9.95. UPS Ground packages take 5-7 business days for customers to receive their orders.

Can I get a tracking number for my online purchase?

International Orange will provide all UPS orders with a tracking number via the e-mail address used during purchase. The tracking number will be sent before the order has been shipped. Please allow 24 hours for your tracking information to update.

How long does it take for my order to arrive?

Customers who choose to have the gift certificate mailed are shipped regular U.S. Mail for no additional charge to the purchaser. You may also email the recipient the gift certificate at no additional cost.

All other product orders are shipped via UPS Ground, except orders which have requested expedited delivery (additional charge will apply).

PLEASE NOTE: Order fulfillment at International Orange occurs Monday through Friday (excluding U.S. federal holidays). Orders received Monday through Friday are usually processed the same day or by the end of the next business day. Orders received on Saturday or Sunday are usually processed on Monday or by the end of business day Tuesday. Any order received after 2PM PST will be processed the following day. Within the Bay Area, UPS Ground or USPS generally take 1-2 business days, but depending on their processing, can take 3-5 business days. Remote locations can take up to 7 business days or more.

Does International Orange ship internationally?

For all orders that require shipping to an international address, including Canada, the purchaser must arrange for their own UPS or FedEx pick-up. Please email our web team at for more information.

International Orange does ship to Alaska, Hawaii, and Puerto Rico. 


Can I order International Orange products online from outside the U.S.?

International Orange currently does not accept online orders from outside the U.S. However international orders can be made by contacting our web team at

For orders that require shipping to an international address, including Canada the purchaser must arrange for their own UPS or FedEx pick-up.

What is the International Orange return policy?

Products purchased from, must be returned to the webshop at International Orange. We can only accept refunds and returns for unopened/unused items purchased from All Gift Certificates and Spa Specials are non-refundable.

Where do returned products need to be sent?

Please send your unused/unopened return product, along with a copy of your original receipt to:

International Orange
ATTN: Returns
2044 Fillmore Street, 2nd Floor
San Francisco, CA 94115

How does International Orange handle damaged goods?

Items that arrive damaged must be returned to International Orange and upon receipt of damaged goods, new items will be sent. If a customer wants replacement items immediately, customer credit card will be charged and then refunded upon receipt of damaged goods.


Is sales tax charged for International Orange online purchases?

Only orders shipped to or within California pay sales tax, which is 8.5% - sales tax is not charged on shipping and handling fees. Application of sales tax may be subject to change.

Are prices subject to change?

Product price is subject to change occasionally and without warning. We apologize in advance for any inconvenience this may cause.

Who should I contact with questions about my online order?

Please send all website and web order related questions to A webshop team member will respond within 24 hours.

What retail brands are excluded from all in spa and online promotional discounts, coupon codes, and sales?

Due to requests from brands all in spa and online promotional discounts, sales and coupon codes cannot be used on the following: In Fiore, goop, Josh Rosebrook, Vintner's Daughter and Cashmere Foundation Candle.

What exclusions apply to promotional discounts and coupon codes?

Spa specials and memberships are excluded from all discounts and coupons. Additionally, gratuities are not discountable. Discount codes apply to the full price of the service before gratuity is added.

What are the terms and conditions for Spa Specials, Gift Certificates, and Promotions?

Please see our terms and conditions here.


What is the Alcohol Policy in the Spa?

At International Orange we strive to maintain a serene and meditative environment so our clients can truly relax. For this reason we do not allow alcoholic beverages on site.

If you would like to enjoy a drink outside, we are happy to recommend a variety of restaurants or wine bars to explore on Fillmore Street or within the Marin Country Mart.


What is the Pet Policy in the Spa?

We love furry friends and family members but only Service Animals (defined as trained animals to assist the hearing impaired, visually impaired, or the physically disabled) are allowed in our Spa. We are unable to allow Emotional Support Animals in our spa at this time.

The California State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals, other than Service Animals are allowed in the spa at any time. We also take into consideration that some of our clients and employees may be allergic or have other issues with pets and we strive to maintain a sanitary and serene space at all times.


What are your Policies and Guidelines for Minors in the Spa?

International Orange welcomes guests 12 years of age and older who are receiving services in our spa area. We have instituted new Minor age guidelines for our services:

  • Client must be at least 12 years old to receive the following services: Facial, all face and body waxing (excluding Extended Bikini and Brazilian waxing)
  • Client must be at least 14 years old to receive the following services: Massage and Acupuncture (can also receive facials and waxing, excluding Extended Bikini and Brazilian waxing)
  • Client must be at least 18 years old to receive the following services: Extended Bikini and Brazilian waxing (can also receive facials, all waxing, massage and acupuncture)

Children need to be accompanied by an adult and under the supervision of an adult in our retail area at all times. We are not able to attend to or watch any unsupervised child at any time.